frequently asked questions
Second, log into your professional online account and make changes. Go to "My Account" to make any changes.
Delivery options are calculated based on business days.
Expedited orders need to be placed before 12:00 p.m. AZ time to be shipped same day.
Be aware that Saturday delivery is not available for all shipping options and destinations.
To guide you better review the following examples:
- Standard Overnight – Ships same day to arrive by 3:00 pm (metro) or 4:30 pm (rural) the next business day
- Second Day – Ships same day to arrive in 2 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Express Saver – Ships same day to arrive in 3 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Ground – Ships same day (arrival based on location, consistent with FedEx Transit time)
- Standard Overnight – Ships next day to arrive by 3:00 pm (metro) or by 4:30 pm (rural) in 2 business days
- Second Day – Ships next day to arrive in 3 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Express Saver – Ships next day to arrive in 4 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Ground – Ships next day (arrival based on location, consistent with FedEx Transit Time.)
To purchase these "Physician exclusive" products, please complete this form and return to PCA SKIN by faxing it to 480.946.5690 with Ultra Peel Forte®, 6% Pure Retinol Peel or Intensive Pigment Eraser Authorization in the subject line. (Insert Authorization Form)
The PCA SKIN® online sales policy has been created to ensure consistent standards for PCA SKIN customers who are selling or would like to sell PCA SKIN daily care products over the internet. Please review the policy here for more information: Online Sales Policy PDF
Like many other beauty brands, PCA SKIN's products can end up online or on the shelves of unauthorized retailers. We do not guarantee any products purchased through an unauthorized seller, as the product may be expired, diluted, counterfeit and may not be safe to use. These products fall outside of our warranty and we cannot return or replace them.
We have a zero tolerance policy towards unauthorized sellers and take immediate action when they are discovered. As a standard practice, PCA SKIN:
- does not sell to unauthorized retailers
- monitors global sales online to identify fraudulent accounts
- has an internal department that conducts surveillance and investigates fraudulent accounts
- actively monitors unusual buying patterns
- immediately shuts down any accounts found to be diverting products to unauthorized selling locations
- in conjunction with a law firm, takes legal action to pursue the closing of unauthorized online stores
If you suspect that a seller is unauthorized, you can report them to us for investigation at firstname.lastname@example.org
However, if you would like to continue to further your knowledge with PCA Skin products, the PCA Academy offers a variety of additional education courses to expand your skill set. Learn more about our exciting education offerings here: Education page
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